LILA RETREATS

Terms of Participation

Reservation         The filling of the rooms will be on a first come/first served basis, so guests are strongly encouraged to book as soon as possible in order to have the possibility of reserving the most desirable room.
        If you are sharing a room with a specific roommate, please help us expedite the booking process by encouraging them to also make their payment on the same day as you, this allows us to confirm the room.
        You will receive an email confirmation as soon as you make the payment and our retreat coordinator will contact you within 72 hours to help coordinate specific requirements you may have, giving you details about the room type you choose and asking for your flight information.
        As the retreat date approaches, you will receive an additional email requesting flight information so that we can arrange your transportation to our retreat facility.
        All participants must be at least 18 years old by the date of retreat. We do make exceptions for families traveling younger teens. Please reach out to us so we can discuss specific retreat and rooming expectations for younger teens.
        If you choose a double-occupancy rate, but don't find a roommate, LILA Retreats will attempt to pair you with someone.                      
Rates and rooms are guaranteed ONLY after your deposit is received.
        If multiple discounts are offered, only one may be applied at the time of registration. Multiple offers may not be combined.
        If it is necessary to pay in installments, please email our wonderful retreat coordinator at lilayogallc@gmail.com and she will help arrange a personal payment plan for you. Please be advised that arranging a personalized installment plan will add time to the reservation process. This longer time frame may affect the rooms that are available, since the most desirable rooms are offered on a first come, first served basis.

Cancellation Policy: 
        In the event LILA Retreats has agreed to, and you are correctly entitled to, any form of refund or compensation related to these charges, arrangements will be made directly through LILA Retreats without dispute or chargeback to this transaction.         Cancellations made before 120 days out from retreat start date will be fully refunded, minus $250 transaction processing fee.         Cancellations made within 119 days or less from retreat start date are 100% non refundable. In case of an emergency, we will do our best to apply your payment towards a future retreat with LILA Yoga Retreats. If we do fill the room you vacate, we will refund your money, minus $250 transaction processing fee.         In case of cancellation due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, you may choose to (a) receive a full refund, minus the $250 transaction fee, or (b) have your payment applied towards a future LILA Yoga Retreats trip, to be scheduled within one year of cancelled retreat.

Safety

Facility
       Our facilities are Smoke-Free. Please be considerate and do not smoke indoors.  

Property Access
For Safety, security and liability purposes, all Chefs, Taxi/Van drivers, Bartenders, Masseuses, Concierges and Tour Guides, must be employed by or contracted through LILA Retreats in order to be allowed access/entry to your accommodations/our properties. Outside, or Third-party providers of these services are not allowed entry into any LILA Retreats property at any time.
Additional guests/visitors, and or entertainers may enter the property at your discretion. Please note that any guest that is NOT part of the retreat will be required to complete a sign-in sheet that includes their local address, passport number, phone number, and also will be required to produce a copy of their passport. Additionally, you are fully responsible for any and all of their actions, and adherence to all of the properties rules and conditions during the entire time they are on the property. No overnight guests are allowed that are not part of the retreat. LILA Retreats and it's staff reserve the right to deny access or entry to any individual(s), at their discretion and at any time. Failure to comply can result in immediate eviction with no refund of any monies paid, or deposit.